Return & Refund Policy

At Maepsy, we strive to ensure every piece of jewelry brings joy and satisfaction to our customers. If you’re not completely happy with your purchase, please review our refund policy below to understand the terms for returns, refunds, and exchanges.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • All items must be unused, unworn, and in their original packaging, including any accessories and documentation.

2. Non-Returnable Items

  • Sale items, gift cards, and items marked as “Final Sale” are not eligible for returns or refunds.
  • Any items showing signs of wear, damage, or alterations by third parties are not eligible for refunds.

3. Refunds

  • Once your return is received and inspected, we will notify you if the refund is approved or not.
  • If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

4. Exchanges

  • We only replace items if they are defective or damaged. For exchanges, please contact us within 7 days of receiving the item.

5. Return Shipping

  • Once we receive and inspect your return, we will notify you of the outcome. If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

  • If your return is accepted, we will provide a return shipping label along with instructions on where and how to send your package. Please ensure you contact us before returning any items, as returns sent without prior authorization will not be accepted.

6. Contact Us

If you have any questions about our refund policy or need assistance with your return, please contact us